They Signed Up for Citi’s New Premium Card. It Turned Into a Nightmare.

The Wall Street JournalThursday, October 16, 2025 at 9:30:00 AM
They Signed Up for Citi’s New Premium Card. It Turned Into a Nightmare.
Citi's new Strata Elite card has turned into a nightmare for its cardholders, who report being locked out of their accounts for weeks. This situation has left them unable to make purchases or redeem rewards, despite paying a hefty annual fee of $595. It's a significant issue that highlights the challenges consumers face with premium banking products, raising questions about customer service and reliability in the financial sector.
— Curated by the World Pulse Now AI Editorial System

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